Hi, I'm Aelita 👋

Your friendly AI-powered support assistant at 123NET. I'm here to help you 24/7 with any questions you might have.

✨ Powered by AI, Backed by Humans

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About Me

Your friendly AI-powered support assistant

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AI-Powered

I use advanced AI to understand your questions and provide helpful, accurate answers instantly.

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24/7 Available

Whether it's 3 AM or a busy Monday morning, I'm always here ready to help you.

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Natural Language

Just tell me what you need in your own words. No complicated menus or hold music!

Made for South Africa

I speak English, Afrikaans, and understand isiZulu & isiXhosa. Praat gerus met my!

How can I help you?

I'm trained to assist with a wide range of queries

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Billing Questions

Check your balance, payment dates, and invoice details

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Technical Support

Connection issues, speed problems, and device setup

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Account Queries

Update details, check your plan, and manage services

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Service Requests

Upgrades, relocations, and new service enquiries

How I work

Smart AI with human oversight

You reach out

Send your question via our support ticket system

I analyse

I understand your query and check your account details

Quick response

You get a helpful answer within minutes, not hours

Complex issues? Our experts step in

While I handle most queries instantly, some situations need a human touch. When that happens, I seamlessly hand over to our skilled support team who'll take great care of you.

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A bit about me

Some fun facts you might not know

🎬 My Name Origin

I'm named after Aelita, the Martian queen from a 1924 Soviet science fiction film - one of cinema's earliest sci-fi movies! The name became so popular it's now a common name in Russia.

⚡ Lightning Fast

While you're still typing, I'm already checking your account, analysing your query, and preparing a helpful response. Most questions answered in under 5 minutes!

🧠 Always Learning

Every interaction helps me improve. I'm constantly learning to better understand and assist 123NET customers with their unique needs.

🤝 Human Backup

I know my limits! For complex issues or when you'd prefer a human touch, I seamlessly hand over to 123NET's skilled support team who'll take great care of you.